Refund Policy

Overview

This Refund Policy outlines the conditions under which refunds are provided for services booked through HRG Health application.

Cancellation by Patient

Cancellation by Doctor/Hospital

If an appointment is cancelled by the doctor or hospital:

• You will receive a full refund automatically
• You may choose to reschedule instead of receiving a refund
• Refunds are processed within 5-10 business days

Technical Issues

If a video consultation cannot proceed due to technical issues on our end:

• Full refund or free rescheduling will be offered
• Contact support with details of the issue

How to Request a Refund

1. Open the HRG Health app
2. Go to your appointment history
3. Select the cancelled appointment
4. Tap "Request Refund" button
5. Provide reason for refund request

Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are credited to the original payment method
• You will receive email/notification confirmation

Non-Refundable Situations

Refunds are not provided for:

• Completed consultations
• No-show by patient without prior cancellation
• Dissatisfaction with medical advice (please contact the hospital directly)

Disputes

If you disagree with a refund decision, please contact our support team with your booking details and we will review your case within 48 hours.