Delete Account

Account Deletion Request

We respect your right to control your personal data. You can request deletion of your HRG Health or HRG Clinic account at any time.

How to Delete Your Account

Option 2: Email Request

Send an email to support@hrglife.com with:

• Subject: "Account Deletion Request"
• Your registered phone number
• Your registered email address
• Reason for deletion (optional)

What Gets Deleted

When you delete your account, we will remove:

• Your personal profile information
• Appointment history
• Payment information
• App preferences and settings
• Push notification tokens

Data Retention Requirements

Please note that some data may be retained as required by law:

• Medical Records: Retained for 7 years as per healthcare regulations
• Financial Records: Retained for 7 years for tax and audit purposes
• Legal Compliance: Data required for ongoing legal matters

Processing Time

• Account deletion requests are processed within 30 days
• You will receive confirmation once deletion is complete
• You can cancel the request within 7 days if you change your mind

Consequences of Deletion

After account deletion:

• You will lose access to all appointment history
• Any pending appointments will be cancelled
• Refunds for cancelled appointments will be processed
• You can create a new account with the same phone number

Need Help?

If you have questions about account deletion or want to download your data before deletion, please contact us at support@hrglife.com.